There were people everywhere. Lot of noise. Lots of energy. The mother walking in front of me was applying a death grip to her child’s hand – a grip parents know all too well when going anywhere in a crowd. Despite all the noise and voices, I could hear the little girl (probably no more than six) say ‘Mommy, this is the best day ever!’ as she nibbled on a cookie the size of her head.
And why wouldn’t she think that? Everywhere you looked there were TV monitors, rides, food, gift shops and big windows offering up some pretty cool views. To see this through a child’s eyes was to see all of it for the first time.
But if you could see it through my eyes – or any other adult frantically rushing from gate to gate to catch their connecting flight – you wouldn’t think it was the best day ever. You would see that it was a typical crazy day at the Charlotte airport where people were stressed to the max because the weather had delayed a lot of flights. And as I was cursing the weather, the airport, the airline, the crowd and everything else as I ran through the airport like a member of the McCallister family, I turned the corner and realized I wasn’t getting around this family in front of me, not with two way traffic and a packed people mover. Fortunately for me (although I didn’t realize it at the time) I was stuck.
Moments later I heard this little girl make her proclamation that it was the best day ever and it caught me off guard. As someone in the communications industry, someone’s perspective is the first thing I try to think of when developing a recommendation or program. But in this case it was the last thing I was thinking of.
Now, were my spirits all of a sudden lifted and my day brightened? No. Nor did I make my connecting flight or get home even close to when I was scheduled to. But I did catch another flight and I did make it home that same day. And I did benefit from a little dose of reality in the sense that things aren’t always as bad as they seem.
In fact, considering your view it might be the best day ever.